RETURN & REFUND POLICY
We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following requirements to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Customer is responsible for return shipping fees
- Refund, replacement product, or store credit will be initiated upon receipt and inspection of the product
- Rockdale Rug is not responsible for any lost or damaged products on return
To initiate a return or exchange, please email us at RockdaleRug@gmail.com or call (508) 234-2882.
Free standard shipping is provided. Expected delivery is 14 days from shipment, however due to the current pandemic, deliveries may arrive within 21 days. Return shipping is not provided.