RETURN & REFUND POLICY

We offer returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following requirements to our return and exchange policy:

  • Returned items must have tags still on and be returned in original packaging

  • Returned items must have no visible signs of wear or use

  • Customer is responsible for return shipping fees

  • Refund, replacement product, or store credit will be initiated upon receipt and inspection of the product

  • Rockdale Rug is not responsible for any lost or damaged products on return

 

To initiate a return or exchange, please email us at RockdaleRug@gmail.com or call (508) 234-2882.

SHIPPING INFORMATION

Free standard shipping is provided. Expected delivery is 14 days from shipment, however due to the current pandemic, deliveries may arrive within 28 days. Return shipping is not provided.